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Note that you’ll need to have administrator rights to install software on your computer.
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You can install the Support and Recovery Assistant by visiting. Getting the Support and Recovery Assistant
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The Support and Recovery Assistant is built to automatically update itself as these new capabilities become available. While the current version is focused on some the more common scenarios people encounter with Outlook, the Support and Recovery Assistant will gain new troubleshooting and resolution capabilities in the future. The Support and Recovery Assistant for Office 365 is an easy-to-use app that asks you some simple questions, tests for some of the most common Office 365 support issues and attempts to implement resolutions on your behalf. Is it your network connection? Has your colleague inadvertently removed your access to that shared mailbox? In these situations, wouldn’t it be nice if you had an automated assistant to help you troubleshoot-and resolve-the problem? Now, there is! So if an occasional issue occurs with, for example, getting your email, you may not know where the difficulty lies. Office 365 is an extremely reliable service, with service availability that typically exceeds 99.9 percent.